Frequently Asked Questions

Q1: Do you offer free shipping?
Yes! At Diamo Home, we offer free shipping on all orders within the United States, with no hidden fees, duties, or tariffs.

Q2: How long will it take to receive my order?
Orders are processed the next business day, and standard delivery within the United States typically takes 3–7 business days. You’ll receive a tracking email once your shipping label is created.

Q3: What is your return policy?
We offer a 30-day return window. To qualify, items must be in their original condition—unworn or unused, with tags, in the original packaging—and accompanied by proof of purchase.

Q4: Are there any items that cannot be returned?
Yes, sale items and gift cards are non-returnable.

Q5: Who pays for return shipping?
Customers are responsible for the return shipping cost. Once the product is received and inspected, a refund will be issued to your original payment method.

Contact Information:
Store Name: Diamo Home
Address: Paxtonstraat 3N, Zwolle, Overijssel, 8013 RP, The Netherlands

Email: support@diamohome.com
Phone Number: +31658990864

Customer service hours:
Monday - Friday 9am - 4pm EST